Our No Show/Cancellation Policy
Our goal is to provide quality service in a timely manner. Our policies are in place to respect the time and commitment of our estheticians.
"No-show" refers to any client who misses a scheduled appointment or cancels less than 24 hours beforehand. If a client accumulates 2 "no-shows" within a 12-month period, they may be restricted to walk-in appointments only.
No-Show / Cancellation Policy
If you miss, cancel, or reschedule your appointment within the 24-hour mark of your scheduled appointment, a 50% charge of the booked service(s) will be collected using the card on file. However, this charge will not exceed $50. This applies to pre-paid package holders, too.
Should the card on file be declined, we regret to inform you that future appointments cannot be made with us. We reserve the right to decline further service until paid in full.
A 50% charge or $50 fee may apply if the requested service isn't suitable or if a booked service is declined during the appointment.
Deposits & Pre-Paid Packages
We require deposits for services like microblading, laser hair removal, and electrolysis, typically $50. For cancellations or rescheduling within 24 hours, the deposit is forfeited and a new one is needed for the rescheduled appointment. For those with pre-paid packages, a late cancellation charge of $50 will still apply.
Late Policy
Clients have a six-minute grace period for unforeseen delays. If you arrive near or at the six-minute mark, we'll start your treatment promptly to prevent further delays or a late cancellation.
Being more than six minutes late offers the option to be seen as a walk-in or rescheduled for another date with a 50% no-show charge or a $50 cancellation fee. For appointments with multiple services booked, a 50% charge of the missed services due to late arrival applies.
Refunds
All sales of services, packages, memberships, and goods are considered final. No services or payments made are eligible for refunds under any circumstances.
Packages cannot be refunded or transferred to another person or service. You may only receive it as store credit for your personal use.
Individual results may vary, and no guarantees are provided. Everyone responds differently to treatments.
If you wind up having an issue with the results of your appointment, please notify us no longer than 3 days after the appointment so we can have you come back in to address any concerns. You must come in within those 3 days.
Our Salon Policies
Children and Extra Guests
Small children are not permitted in our spa for the comfort of other guests and liability reasons.
We reserve the right to refuse service, mark appointments as late cancellations, and charge 50% for services booked if clients arrive with small children.
Kindly avoid bringing additional unnecessary guests as our treatment rooms are not designed for multiple guests, and the lobby space is limited. Thank you for your understanding.
Appointment Reminders
Upon receiving the initial appointment reminder, kindly confirm or reschedule to ensure appointment accuracy. Unconfirmed appointments may be subject to cancellation after multiple attempts to reach you. Your cooperation is appreciated.
Forms
Forms must be completed prior to your appointment to avoid cancellation. For documentation, we require photos for lash lift and brow services. If you opt out of uploading a picture to your client profile, we reserve the right to decline service. Thank you for your cooperation.