Our Salon Policies

CLIENT CONDUCT & BOOKING POLICIES

• Our goal is to provide quality service in a timely manner. Our policies are in place to respect the time and commitment of our estheticians.
• A “no-show” refers to any client who misses a scheduled appointment or cancels with less than 24 hours’ notice. Clients who accumulate two no-shows or late cancellations within a 12-month period will be permanently restricted from booking.
• We reserve the right to refuse service to anyone who is disrespectful to our staff, our space, or who repeatedly disregards our policies.

CONFIRMING APPOINTMENTS

• As a high-volume spa and to keep our schedule running smoothly, appointments must be confirmed promptly once reminders are sent. Clients receive multiple reminders to confirm.
• Appointments that remain unconfirmed at the 48-hour mark will be automatically canceled and released to other clients.
• Please confirm or cancel as soon as you receive your reminder so we can best accommodate everyone.

COMMUNICATION POLICY

• All appointment-related communication must go through the front desk by texting (904) 330-1057  or calling 904-878-9232
• This includes booking, canceling, rescheduling, running late, or appointment questions
• Direct messages on Instagram or personal texts are not monitored for scheduling and will not be accepted as notice
• To ensure proper documentation and timely support, please contact the front desk directly for all appointment needs

CANCELLATIONS + NO-SHOWS

• A minimum of 24 hours’ notice is required to cancel or reschedule for any reason, including moving your appointment to a later time on the same day
• Appointments missed, canceled, or rescheduled within 24 hours will be charged 50% of the scheduled service(s) or $50 (whichever is less) to the card on file
• This policy applies to prepaid packages
• Future appointments will be paused until any outstanding balance is paid

LATENESS

• A 6-minute grace period is allowed.
• Arrival after 6 minutes results in cancellation and rescheduling.
• A 50% charge of the total scheduled service(s) will apply.
• If multiple services are booked, all services remain 100% billable, even if some cannot be performed due to late arrival.
• Your appointment time is reserved exclusively for you and cannot be extended or adjusted.

ARRIVAL TIME

• We kindly ask that you arrive no more than 5 minutes before your scheduled appointment time.
• Our lobby is small, with only two seats. Please wait in your car if arriving more than 5-10 minutes before your appointment time.
• Doors open promptly at 10:00 AM
• The team takes a meal break at 2:00 PM
• Please do not arrive before opening or during the meal break.

CHILDREN + EXTRA GUESTS

• For safety and comfort, no small children, pets or extra guests are permitted in treatment rooms or the lobby.
• Arriving with children will result in the cancellation of your appointment and a late cancellation charge.

SPA ENVIRONMENT